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Passengers Business

Protection of personal data

Privacy policy

Airport Dubrovnik protects your privacy and develops technology which allows you to use Internet on best and secure way. This policy refers to web page of Airport Dubrovnik and explains means of data collection and usage.

By using this web page, you agree on data handling which is in line with this policy.

Personal data collection

Airport Dubrovnik in its business processes realized through web pages collects personal data such as name and surname, mail address, home or delivery address, delivery flight data, reservation number and telephone or mobile phone number. Airport Dubrovnik also collects data about hard disk or software of your computer. The example of this data is: your IP address, web browser type, domain name, date and time of access and web pages accessed. Airport Dubrovnik uses this data to be able to offer you its services, maintain service quality and get general statistical data related to web pages usage.

By filling web forms on our pages you guarantee that provided information is true and that you agree with this Privacy policy.

Personal data usage

Airport Dubrovnik collects your personal data to maintain web page and provide you with the needed services (e.g. equipment air handling, your complaints, contact information, web-check-in process etc). Your personal data are also used to inform you on other products and services provided by Airport Dubrovnik and its branches. Airport Dubrovnik can contact you through survey questionnaires to research on current and future services that could be of your interest.

Airport Dubrovnik shall not forward your data to third party organizations unless it has your explicit permission. Airport Dubrovnik shall not sell or rent user lists to third parties.

Usage of cookies and mail

Airport Dubrovnik web page uses cookies to adjust Internet usage to your needs. Cookie is a text file which is stored on your hard disk. Cookie files cannot be used to execute programs or enter malicious programs to your computer.

When you send us your mail address with personal data (whether with question or comment or by web form) we use this data only to fulfill your requests.

Personal data security

Airport Dubrovnik protects your personal data from unauthorized access, usage or disclosure. Collected data are kept in digital format and we use appropriate technical, organizational and procedural measures to prevent unauthorized access, modification and/or loss. Airport Dubrovnik uses best practice information security controls and we are proud bearer of ISO/IEC 27001:2013 certificate.

Limitation of Liability

Although we take appropriate technical, organizational and procedural security controls, we cannot guarantee that some of your data would not be accidentally disclosed, contrary to the provisions of this policy. To the utmost extent permitted by law, we exclude liability for damage caused to users or third parties by accidentally disclosing personal information.

Your rights related to your personal data

You are authorized, in any time, ask for notification on your personal data stored in our systems, and to ask for its correction or deletion. You can do it by contact the mail address with your request. Upon receipt of the request, we will invest reasonable efforts to identify you and prevent unauthorized access to your personal data. Template of the request form can be found on the bottom of this page.

Changes and Termination of Terms of Use

Airport Dubrovnik reserves the right to modify or terminate all or any part of this site and conditions of use at any time. Changes take effect by noticing in this web page or when users are explicitly noticed.

Download documents:

GDPR data subject request